Frequently Asked Questions
Q: I bought the 4-Day Gold Package and the top of the ticket says it's for Thursday, June 11.
A: Don't worry, your ticket is good for ALL 4 Main Concert Events: Thursday, Friday, Saturday, and Sunday, June 11-14, 2015. If you notice, the fine print also states this on the ticket.
Q: Is there an age limit of 21 years old to attend since this is a wine event?
A: No. There is no age restriction. However, we do not recommend children under the age of 10 as we do not want younger children disturbing our concert goers. Please leave all small children with the grandparents and enjoy a few days in the romantic wine country by yourselves.
Q: Where and when can I get my 2015 ACCESS CARD?
A: Both Gold and Silver ACCESS CARDs will be available for pickup starting Monday, June 8th, 2015. Stay tuned for a complete list of locations and times. Note: They will NOT be mailed to you in advance.
Q: Where can I find my seat number for the performance(s) at Jamieson Ranch Vineyards?
A: Seat assignment at Jamieson Ranch Vineyards should be printed on your tickets as well as in your email ticket purchase confirmations. Gold Package holders will have the same numbered seats for shows on Thursday, Friday, Saturday, and Sunday (Lincoln Theater seats are exactly the same as your seats at Jamieson Ranch Vineyards).
Q: Is there covered seating for the concert events at Jamieson Ranch Vineyards?
A: No. Seating at Jamieson Ranch Vineyards is fully outside under the sun. Please bring a hat and/or sunscreen. No umbrellas will be allowed as that will obstruct the view for the people behind you.
Q: Are all seats reserved at Jamieson Ranch Vineyards?
A: Yes, all seats are reserved chairs with seat numbers. Please do not bring blankets to lay on, umbrellas or chairs of your own. You can bring a padded seat cushion if you wish.
Q: Are the venues within walking distance of The Westin?
A: No. Attendees can drive themselves, take a taxi, Über or hire a limo service. Both main concert venues (Lincoln Theater & JRV) are about 15 minutes from The Westin (downtown Napa) by car. Please make sure you have a designated driver in your party.
Q: Where can I purchase Brian's wine, "Culbertson" Pinot Noir?
A: Last year's vintage is sold out. Stay tuned for the new vintage that will be released at this year's Getaway in June. Brian is also releasing a Rosé this June for the first time!
Q: What are the dates for NVJG 2016?
A: Brian Culbertson's Napa Valley Jazz Getaway 2016 will be June 8-12, 2016. Tickets will go on sale for 2016 at the 2015 event.
Q: Will food or drinks be available for purchase at the concert venues?
A: Yes. Lots of food options will be available at the venues. Please do not bring your own. Note: your own personal bottled water is allowed.
Q: Can I bring my own food or drinks to Jamieson Ranch Vineyards?
A: No. Outside food and drinks are not permitted, but there will be many choices available on the grounds. Note: you can bring in your own personal bottled water.
Q: Does NVJG need volunteers?
A: If you are interested in volunteering for the 2015 Napa Valley Jazz Getaway, please email us at: email@example.com
Q: I might buy just a single day ticket to one of the Jamieson Ranch Vineyards concerts. If so, can I attend one of the After Parties at The Westin?
A: No. After Parties at The Westin are only for 4-Day Gold Package and 2-Day Silver Package holders. Get your multi-day packages HERE.
Q: Will there be an information desk available in Napa if I have questions?
A: Yes. Location and hours of operation will be posted closer to the Getaway date via our newsletter. Please be sure you're on the newsletter distribution list by signing up HERE.
Q: Are there hotel and flight packages available?
A: We do not offer hotel and flight packages. Please be sure to review our website travel page for tips and recommendations HERE.
Q: If I have purchased a Gold or Silver Package, do I need to check-in upon arrival to receive my credentials?
Gold and Silver Package holders only need their tickets for entry into the concerts. Gold Package tickets are good for all 4 main concerts so keep your tickets for all four days. Silver Package tickets are good for both Saturday and Sunday concerts so keep your ticket for both days.
Gold Package holders will need their Gold ACCESS CARD to gain entry into the 3 Wine Downs and After Parties at The Westin.
Silver Package holders will need their Silver ACCESS CARD to gain entry into the Saturday After Party at The Westin.
ACCESS CARDS can be picked starting Monday, June 8th at locations and times, TBA.
Q: I am interested in the Silent Auction the benefits The GRAMMY Foundation. Will I be able to see a list of items ahead of time?
A: Yes. We will make this list available closer to the event.
Q: I purchased a Gold Package but didn't receive the email with the hotel link. How do I get it?
A: Our hotel partner group rates are now sold out. Please refer to our Travel Page for our hotel recommendations.
Q: I've already bought my tickets, but cannot go. Can I get a refund?
A: Unfortunately, no. All ticket sales are non-refundable.
Q: Will there be handicap seats and parking available?
A: Yes. Please contact Guest Services at firstname.lastname@example.org for additional information.
Q: I selected "Standard Delivery" (USPS) for receiving my tickets. When will I receive them?
A: Your tickets will be mailed within 48 hours from the Ticketfly office in San Francisco, CA (Toronto if in Canada). If you do not receive your ticket via USPS within two weeks, please contact Guest Services at email@example.com. Please note: tickets will be mailed in a plain white envelope and are not marked as being sent from Ticketfly.
Q: Do you offer group discounts?
A: We do offer group discounts for groups of larger than 20 traveling together. Please contact Guest Services at firstname.lastname@example.org for additional information.
Q: What is needed to get into the concerts?
A: Your concert ticket is your admission to the shows. 4-Day Gold Package and 2-Day Silver Package holders are only issued one ticket, which is good for all shows within the package so please hold on to your ticket for all days. Single Day Ticket Holders will need to present a ticket for each show.
Q: What is the weather like in Napa?
A: Evenings can be cool, even in summer, so bring a sweater or jacket for outdoor dining and for the outdoor concerts.
In the town of Napa, the average temperature in June is 66 degrees, while the average high is 78 degrees and the average low temperature is 51 degrees.
Please visit our website travel page for additional tips and information about Napa by clicking HERE.
Q: Are the wine tastings at the ACCESS CARD partner wineries pre-paid?
A: No, the tastings are not pre-paid.
You will be responsible for payment at the winery for your "2-for-1" tasting. We recommend you contact the wineries to get more pricing information and to make appointments ahead of time.
The following link will have the list of participating wineries in 2015. We will be updating that page over the following months as more wineries are added. Visit the ACCESS CARD page: HERE
Q: Can I purchase tickets by phone?
A: Yes, please contact Ticketfly at: 1-877-987-6487
Q: What is the parking situation at NVJG venues and wineries?
A: There is valet parking at The Westin (included for hotel guests, $10 for non-guests). There is also limited FREE street parking if you can find it on McKinstry St.
The wineries all have FREE parking but have fairly small parking lots. Please make reservations before going for tastings at most wineries.
Parking rates for the Lincoln Theater on Thursday & Friday nights (June 11 & 12, 2015) are as follows per car, per day: $10 for close self-park, $5 for farther self-park, and then there is free parking farther down the street. Valet will be available for an additional fee, TBA. CASH ONLY
Parking rates at Jamieson Ranch Vineyards on Saturday & Sunday, June 13 & 14, 2015 are $10 per car, per day. There is no re-entry. If you leave, you will have to pay the $10 again. CASH ONLY.
Q: Are the Welcome Dinner and Chimney Rock events included in my Gold or Silver Package?
A: No. There is an additional fee for Gold and Silver Package holders while seats last. Welcome Dinner tickets are on sale now. Kenny Lattimore's Chimney Rock event will be on sale soon.
Q: Can guests under the age of 21 attend the After Parties and Wine Downs at The Westin?
A: Yes, they can attend but cannot be served alcohol.
Your Napa Team