Frequently Asked Questions
Q: When can I buy tickets for the 2019 Napa Valley Jazz Getaway?
A: 4-Day Diamond VIP, 4-Day Platinum, and 3-Day Gold Packages are on sale now:
Q: I bought the 3-Day Gold Package and the top of the ticket says it's for Thursday.
A: Don't worry, your ticket is good for ALL 3 Main Concert Events: Thursday, Friday, and Saturday. If you notice, the fine print also states this on the ticket.
Q: What do I wear to all the events?
A: We recommend that everyone wear upscale casual and comfortable clothing during the day. Men: nice shorts, khakis, or jeans, a button down or polo shirt and a sweater, sport coat or jacket depending on the temperature. Women: nice skirt, sundress or slacks with a casual top plus a sweater and jacket again depending on the temperature.
For concerts at the Lincoln Theater, we recommend dressy chic. Hey, it's a beautiful performing arts theater so let's dress to impress!
Q: Is there an age limit of 21 years old to attend since this is a wine event?
A: No. There is no age restriction. However, we do not recommend children under the age of 10 as we do not want younger children disturbing our concert goers. Please leave all small children with the grandparents and enjoy a few days in the romantic wine country by yourselves.
Q: Where and when can I get my 2019 ACCESS CARD?
A: Platinum and Gold ACCESS CARDs will be available for pickup starting Monday, June 3rd, 2019 at our Information Table at various locations.
Q: Is The Lincoln Theater within walking distance of The Westin?
A: No. Attendees can drive themselves to the Lincoln Theater, take a taxi, Uber, Lyft, or hire a limo service. The Lincoln Theater is about 20 minutes from The Westin (downtown Napa) by car depending on wine country traffic. Please make sure you have a designated driver in your party if you plan to consume wine or other alcoholic beverages. The Diamond VIP and Platinum Packages include shuttle service.
Q: What are the dates for the 2020 Napa Valley Jazz Getaway?
A: Mark your calendars for June 10-13, 2020 for the 9th annual Getaway!
Q: Will food or drinks be available for purchase at the Lincoln Theater?
A: Yes. Please do not bring your own. Note: your own personal bottled water is allowed. We'll publish a list of all options prior to the event.
Q: Does The Getaway need volunteers?
A: If you are interested in volunteering for the 2019 Napa Valley Jazz Getaway, please email us at: firstname.lastname@example.org
Q: Will there be an information desk available in Napa if I have questions?
A: Yes. click HERE for locations and times during the Getaway.
Q: Are there hotel and flight packages available?
A: No, we do not offer hotel and flight packages. Please be sure to review our website travel page for tips and recommendations HERE. Please note that hotels are NOT included in any ticketing package.
Q: If I have purchased a Platinum or Gold Package, do I need to check-in upon arrival to receive my credentials?
Platinum and Gold Package holders only need their tickets for entry into the concerts. Your tickets are good for all 3 main concerts so keep your tickets for all three days. Platinum and Gold Package holders will need their ACCESS CARDs to gain entry into the Wine Downs and After Parties at The Westin.
ACCESS CARDs can be picked starting Monday, June 3rd, 2019 at various times and locations. Click HERE for the schedule.
Q: I am interested in the Silent Auction items. Will I be able to see a list of items ahead of time?
A: Yes. We will make this list available closer to the event.
Q: I purchased a Platinum or Gold Package but didn't receive the email with the hotel link. How do I get it?
A: Please email us at email@example.com for that information.
Q: I've already bought my tickets, but cannot go. Can I get a refund?
A: Unfortunately, no. All ticket sales are non-refundable. We recommend you either give them to friends or try to sell them.
Q: Will there be handicap (ADA) seats and parking available?
A: Yes. Please contact Guest Services at firstname.lastname@example.org for additional information as ADA seating is limited.
Q: I selected "Standard Delivery" (USPS) for receiving my tickets. When will I receive them?
A: Your tickets will be put in the mail within 2 business days from the time of your order directly from the Ticketfly office in San Francisco, CA (Toronto if in Canada). If you do not receive your ticket via USPS within two weeks, please contact Guest Services at email@example.com. Please note: tickets will be mailed in a plain white envelope and are not marked as being sent from Ticketfly.
Q: Do you offer group discounts?
A: We do offer group discounts for groups of larger than 20 traveling together. Please contact Guest Services at firstname.lastname@example.org for additional information.
Q: What is needed to get into the concerts?
A: Your concert ticket is your admission to the shows. 4-Day Platinum and 3-Day Gold Package holders are only issued one ticket, which is good for all 3 main shows so please hold on to your ticket for all days. Single Event Ticket Holders will need to present a ticket for each show.
Q: What is the weather like in Napa?
A: Afternoons can be very hot. Mornings and evenings can be cool, even in summer, so bring a sweater, jacket, shawl and scarf.
In the town of Napa, the average temperature in June is 66 degrees, while the average high is 78 degrees and the average low temperature is 51 degrees.
Please visit our website travel page for additional tips and information about Napa by clicking HERE.
Q: Are the wine tastings at the ACCESS CARD partner wineries pre-paid?
A: No, the tastings are not pre-paid.
You will be responsible for payment at the winery for your "2-for-1" tasting. We recommend you contact the wineries to get more pricing information and to make appointments ahead of time.
Q: Can I purchase tickets by phone?
A: Yes, please contact TicketFly at: 1-877-987-6487
Q: What is the parking situation at the Getaway venues and wineries?
A: Here is a list of each venue and pricing...
Valet Parking is included for FREE for hotel guests. Unfortunately, there is NO PARKING for NON-HOTEL GUESTS.
All have FREE parking but have fairly small parking lots. Please make reservations before going for tastings at most wineries.
Stay tuned for 2019 parking options at the Lincoln Theater
Q: Is the Welcome Dinner included in the Gold Package?
A: No. For 2019, only Diamond VIP and Platinum Packages include the Welcome Dinner & Jam Session.
Q: Can I bring a service animal to the Getaway?
A: Yes. Federal and California laws require us to allow a Service Dog on premises if you have a disability and are accompanied by a Certified Service Dog which has been trained for the specific needs of your disability (for example blindness or if you are wheelchair-bound). However, this does NOT apply to Emotional Support Animals. Sorry, but we cannot accept any animal that is not a Certified Service Animal recognized and approved by the ADA.
Q: Can guests under the age of 21 attend the After Parties and Wine Downs at The Westin?
A: Yes, they can attend but cannot be served alcohol.
Q: What items are prohibited from bringing to the Getaway?
NO Outside Food
NO Outside Beverages (a bottle of water is OK)
NO Large Blankets
NO Video Cameras
NO Audio Recording Devices
NO Bota Bag or Canteen
NO Instruments (including percussion)
NO Drugs & Drug Paraphernalia
Your Napa Team